First Call Support
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First Call Support

CONTACT FIRST CALL SUPPORT: 877.686.4375

VeriStor provides a ‘one-call’ support team for every solution we design. This team is available on an 8x5 or 24x7 basis to respond to your technical support needs.

The moment a call is received, it is assigned to a VeriStor engineer, who maintains ownership of the case until it is resolved and the customer has signed off on the remedy. During the life of the case, VeriStor will manage the entire process, escalating as needed and communicating each step, enabling your staff to maintain focus on daily operations.

TROUBLESHOOTING & DIAGNOSIS

Our advanced technical support programs engage multiple resources to perform problem isolation. Our internal lab is available for re-creation and validation test activities. Additionally, we utilize secure remote capabilities such as WebEx & SSH, allowing us to remotely diagnose and correct issues in real time.

ESCALATION

Knowing how and when to effectively escalate an issue is key to a quick resolution. VeriStor has multiple levels of expertise internal to our technical support organization as well as strong vendor relationships, providing a robust support team to handle any and all issues. We efficiently escalate any issue to the appropriate internal and vendor partner engineering resources, targeting not only a quick, but also thorough solution.

PROACTIVE & PREVENTATIVE MAINTENANCE

VeriStor continuously tracks the latest product technical releases to keep our customers informed of any changes or updates related to their solution. Through periodic and recurring communications, this proactive program is designed to address and prevent issues from occurring before they can impact your business.