CONTACT FIRST CALL SUPPORT: 877.686.4375
VeriStor provides a ‘one-call’ support team for every solution we design. This team is available on an 8x5 or 24x7 basis to respond to your technical support needs.
The moment a call is received, it is assigned to a VeriStor engineer, who maintains ownership of the case until it is resolved and the customer has signed off on the remedy. During the life of the case, VeriStor will manage the entire process, escalating as needed and communicating each step, enabling your staff to maintain focus on daily operations.
TROUBLESHOOTING & DIAGNOSIS
Our advanced technical support programs engage multiple resources to perform problem isolation. Our internal lab is available for re-creation and validation test activities. Additionally, we utilize secure remote capabilities such as WebEx & SSH, allowing us to remotely diagnose and correct issues in real time.