First Call Support Engineer
Keeping track of when your products will lose manufacturer support can easily be placed on that sticky note hanging precariously in your office that is full of those things “you’ll get to when you have time.” Well, if you are running ESXi 4.x, that time has come. According to the VMware Lifecycle Product Matrix, general support for ESXi 4.x will end on May 21, 2014. You will, however, continue to receive technical guidance for another two years (5/21/2016).
What exactly does “technical guidance” mean anyway? We wondered that too, and found this from VMware:
Technical Guidance, if available, is provided from the end of the General Support phase and lasts for a fixed duration. Technical Guidance is available primarily through the self-help portal and telephone support is not provided. Customers can also open a support request online to receive support and workarounds for non-business critical issues on supported configurations only. During the Technical Guidance phase, VMware does not offer new hardware support, server / client / guest OS updates, new security patches, or bug fixes unless otherwise noted. This phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.
To view more about the technical guidance phase as well as information regarding all of VMware’s lifecyle support phases, take a look at their support policies.